Service Provider Guide
The Access Center
To request mental health services call the Access Center, Monday through Friday, between 8:00 a.m. and 5:00 p.m.
| Muskegon County Access Center TTY |
(231) 720-3200 (231) 720-3280 |
| Muskegon CMH Customer Service Toll Free FAX |
(231) 720-3201 1-877-724-4440 (231) 724-4539 |
| Ottawa County Access Center Holland Area All Other Ottawa Co. Areas, Toll-free TTY |
(616) 393-5681 (877) 588-4357 (616) 494-5508 |
| Ottawa CMH Consumer Service Toll Free FAX |
(616) 494-5545 1-800- 764-4111, ext. 5545 (616) 393-5687 |
| Lakeshore Coordinating Council for Substance Abuse Services For screening and access to any of these services, contact: |
|
| Shoreline Consultation Service Toll Free |
(231) 733-5334 1-800-981-2481 |
Service Authorization
Services you request must be authorized or approved by an affiliate of the Lakeshore Behavioral Health Alliance. That agency may approve all, some, or none of your requests. You will receive notice of a decision within 14 calendar days after you have requested the service during person-centered planning, or within 3 business days if the request requires a quick decision.
Any decision that denies a service you request or denies the amount, scope, or duration of the service that you request will be made by a health care professional who has appropriate clinical expertise in treating your condition. Authorizations are made according to medical necessity. If you do not agree with a decision that denies, reduces, suspends, or terminates a service, you may file an appeal.
If you need mental health services while you are outside of your county area, contact your assigned CMH worker, their supervisor, or the Access Center in your home county and they will assist you.
